RESPONSIBILITY TOWARDS CUSTOMER

Realizing that the quality of production process and business activity is the most important factor of competiveness and success on the market, meeting the customers' needs and requests, always and completely, YUM - COMMERCE strives to ensure their trust and satisfaction with quality of services and products and with permanent improvement of quality in all stages of production and business activity.

RESPONSIBILITY TOWARDS COMPANY

With active planned and efficient use of available personnel, technological and material resources, focused at improving the quality, YUM-COMMERCE strives to maintain the already achieved competitive quality level at minimum work process and business activity costs.

Having in mind the above mentioned determinations, YUM-COMMERCE has based its quality policy on following principles:

1. Quality is, for all employees, inviolable responsibility for permanent fulfillment of customers'/users' demands and all quality requirements by:
   • suppliers and
   • own work process and business activity;
2. Quality management system of the company is mainly focused on:
   • permanent identification of defects in work process and business activity, their elimination with participation of all employees, but primarily, of all managers on all levels, and
   • permanet innovation of work process and business activity at each work place;
3. Quality criteria of the company are:
   • efficiency and effectiveness, i.e. "faultlesness",
   • complete capabality and responsibility of all employees in relation to the particular process,
   • timely and quality performance, even for the first time, of all employees;
4. Quality measures of the company are:
   • minimum costs of work process and business activity discord,
   • maximum and innovative quality of all work process and business activity stages,
   • thorough documentary evidence of work process and business activity and
   • productivity, efficiency, rationalization and quality on competitive level.

Carrying out the quality policy, YUM-COMMERCE perform partnership collaboration with customers and suppliers. All the employees are aware that they should:

• have positive and responsible attitude to quality of their own work process,
• perform their duties well and timely and
• innovate and improve the quality of their work process.